Postal carriers are extremely busy at the moment, which may lead to delivery delays beyond our control.

For the most up to date tracking information, we recommend checking
https://parcelsapp.com/ using your tracking number. This often shows more detailed updates than the standard tracking link.

For the most up-to-date tracking information, we recommend checking https://parcelsapp.com using your tracking number, as it often provides more detailed updates than the standard tracking link. Please note that we have access to the same tracking information as you.

We always do our utmost to produce your order as quickly as possible. However, December is a peak period for carriers, which means delivery may take a little longer than usual due to high volumes.

Some of our accessories turned out to be even more popular than we expected. They're now temporarily sold out. But no worries, new stock is arriving in a few weeks. We look forward to helping you again then!

The preparation of production is fully automated and starts directly after your order is placed. Unfortunately this means that no changes to addresses can be made.

Please check in with your local postal carrier once you receive your tracking link.

No, once submitted, our production process starts immediately and no changes can be made.

The exact image you upload and select is the one that will be produced. Once submitted, our production process starts immediately and no changes can be made. Personalised tiles are non refundable.