Unique Valentine’s Gift Ideas

Our tiles are made to order. Production takes approximately 3–5 working days. Once ready, delivery takes an additional:

• 1–2 working days for orders within the Netherlands, Germany, and the UK.
• 4-6 working days for other EU countries.
• 3-5 weeks for orders outside the EU.

We will keep you updated on the status of your order throughout the entire process and will provide you with a tracking link via email when your order ships.

Please note: once your order has been handed over to the carrier, shipping times are outside our control. All delivery times provided are estimates and may vary due to factors such as carrier delays, strikes, or peak periods.

For the most up-to-date tracking information, we recommend checking parcelsapp.com using your tracking number, as it often provides more detailed updates than the standard tracking link. Please note that we have access to the same tracking information as you.

For our regular tiles: is your order not as expected? We're sorry to hear that. If you'd like to return your tile(s), please send us an email to info@thedutchtileproject.com. Please include the following information:

• Order number
• Reason for return
• Pictures of the tile(s) and packaging in current condition

Shipping costs for returns are customer's responsibility.

Please note: we do not accept returns of personalised (Delftify) tiles, due to their personalised nature.

Our tiles are made of ceramic and are water-resistant, making them perfect for kitchens and bathrooms. If you’d like to use them outdoors, avoid direct sunlight, as it may affect the coating and colours.

Our tiles are fragile, so we pack them securely with bubble wrap. If a tile arrives broken, we’ll send you a new one free of charge.