FAQ
Artwork
Where do you get your inspiration from?
We draw inspiration from a diverse range of sources, including our fascination with culture, travel, media, and various facets of life. Additionaly, we get a lot of inspiration by the stories and questions of our community.
Can I customize or personalize an artwork?
Certainly! We offer customization options for our products to suit your preferences. Additional fees may apply. For personalized quotes and details, contact us at info@thedutchtileproject.com. Our team is ready to assist and provide a customized offer for your inquiry.
Why do you offer blanc tiles?
The specific white color of our tiles isn't available in every country we ship to. Our blanc tiles are often chosen to complement walls showcasing our artworks as centerpieces. For more information on the availability of our white tiles in your country, feel free to reach out to us.
Product
Are the tiles water proof?
Yes, the tiles are waterproof and are suitable for use in kitchens or bathrooms.
What material is are the tiles made of?
Our tiles are made of ceramic.
What sizes do you offer?
We offer the following sizes:
- 11 x 11 cm (4.3 x 4.3 inch)
- 15 x 15 cm / (5.9 x 5.9 inch)
- 20 x 20 cm / (7.9 x 7.9 inch)
- Fridge magnet (5 x 5 cm / 1.9 x 1.9 inch)
Are the tiles suitable for bathrooms or outdoor use?
Our tiles are waterproof and therefor are suitable for use in bathrooms and kitchens. Avoid direct sunlight for outdoor use, as prolonged exposure can damage the coating and colors. Thoughtful placement ensures longevity. For outdoor use inquiries, contact us for personalized guidance.
What production method do you use?
We do the work in a workspace that we co-rent, our tiles are all made-to-order using a sublimation printing technique. Sublimation printing involves transferring a specially formulated ink directly onto the ceramic tile's surface using heat and pressure. This process embeds the ink into the tile's coating, creating a permanent and vibrant image that is an integral part of the tile itself. It is not a separate layer like a decal, nor is it hand-painted.
Are the tiles handmade?
All the artwork is being printed on the tiles by hand, making use of a sublimation printing technique.
Shipping
How long does shipping usually take?
At The Dutch Tile Project, we operate on a 'produce to order' model, ensuring that each product is crafted with care and attention once an order is placed. Please note that we do not maintain a standing stock. Following your order placement, our production process commences, and your items will be shipped from our shop in Amsterdam, The Netherlands, typically within 3-5 days.
Shipping durations can vary depending on the specific carrier and your home address, ranging from 2-14 days. While we understand the anticipation, we assure you that the wait is worthwhile, as each piece is meticulously crafted to meet our quality standards. If you have any inquiries or require further assistance, feel free to reach out.
Do you offer international shipping?
Absolutely, we offer international shipping to share our art worldwide. Our aim is to spread joy globally. For questions about international shipping, feel free to reach out.
What are the shipping costs?
We offer free shipping for orders over €75, no matter where you are. For orders under €75 shipping costs depend on weight of the parcel and your home address.
Returns & Exchanges
How do I initiate a return or exchange?
Send us an email via info@thedutchtileproject.com to address the nature of your return or exchange. Please add the following information:
- Order number
- Reason for return or exchange
- Attachments of pictures of the tiles and packaging in their current state (if applicable)
Ordering Process
Do you offer gift wrapping or special packaging?
We offer gift wrapping as addition to our securely packed parcels. Please note that this will come with additional costs.
Do you have tiles in stock?
At present, we exclusively stock DIY kits. This intentional choice aligns with our commitment to minimize waste by adopting a production model that focuses on crafting items upon receiving an order. By producing to order, we can tailor our creations to meet your preferences while reducing environmental impact.
How are the tiles being shipped?
We carefully package our tiles with ample bubble wrap to withstand global shipping. Shipping partners are chosen based on location, prioritizing efficiency and eco-friendliness. Our commitment is to ensure your tiles arrive promptly and in pristine condition, regardless of the distance traveled.