Frequently Asked Questions
Creative process
Our tiles are created using a process called sublimation, where ink is absorbed into the tile's surface under high heat and pressure. This method ensures the designs are durable, scratch-resistant, and colorfast, meaning they won’t fade over time. Each tile is handcrafted and produced to order in Amsterdam, blending traditional craftsmanship with modern techniques.
We get our inspiration from everywhere. From Amsterdam canals to fluffy croissants and Nike Air Max. Anything that puts a smile on your face, is a memory of good times, inspires or represents a passion, or makes you think of a loved one. If you look closely, the world is bursting with unique stories and we aim to capture it in blue.
About the tiles
Our tiles are made of ceramic and are water-resistant. So perfect for kitchens and bathrooms. Would you like to use them outdoors? Then avoid direct sunlight, as this can affect the coating and colours. Feel free to send a message to info@thedutchtileproject.com if you have any questions. We are happy to think with you!
Our blank tiles are often ordered to feature in a collage with image-containing tiles. This makes for a nice wall feature! Plus, they have a unique white colour that you won't find anywhere else.
Ordering process
No, we do not keep stock. This is because our tiles are made-to-order, i.e. production only starts once a design has been ordered and paid for. This helps us stay as sustainable as we can and prevents us from having stock that is not sold.
Yes, we offer custom packaging. For example for a birthday, or another special celebration. Please note that additional costs are involved.
Shipping & returns
Our tiles are naturally fragile. We therefore make every effort to deliver your order in perfect condition. We use sturdy packaging and bubble paper to make sure everything arrives safely.
Our tiles are made to order.This takes around 3-5 working days. After this, it takes another 1-2 working days for your favourite tile to be delivered. We will keep you informed about the status of your order during this process.
Yes, we also ship abroad. Do you have any questions about an international order? Feel free to mail us at info@thedutchtileproject.com for further information.
The shipping costs vary per order. It depends on the weight and where your parcel is going. Orders over €75 are always free of delivery charges.
Is your order not as expected? We're sorry to hear that. Please send us an email to info@thedutchtileproject.com. Please include the following information:
- Order number
- Reason for return
- Pictures of the tile and packaging in current condition
We will get back to you soon!
Collaborations
Yes, we are always open to collaborating! For example, we already have a collaboration with The Good Roll and we sponsor KWF. Curious about the possibilities? Send us an e-mail at b2b@thedutchtileproject.com.
Business
Yes, our tiles are also suitable as corporate gifts. We have partnered with companies, educational organisations and governmental bodies all over the world to make our tiles into thoughtful gifts, including christmas presents, relationship gifts or a celebratory token of appreciation. You can learn more about our corporate proposition here.
Together, we get to work on a business gift that stands out. The time from design to shipment varies. Want to know more about this? Then send an email to info@thedutchtileproject.com. We will be happy to tell you more about it!
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